Refund policy

Refund & Return Policy

At Dad Gang, we stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

You may return eligible items within 30 days of receiving your order for a refund or exchange.

To qualify for a return:

Item must be unused, unworn, and unwashed
Original tags must be attached
Item must be returned in its original packaging
Proof of purchase or order number is required

Eligible Products

The following items are eligible for return:

Hats
T-shirts
Hoodies
Accessories

Non-Returnable Items

The following items cannot be returned:

Final sale items
Clearance products
Gift cards
Personalized or custom-made products
Items showing signs of wear, damage, washing, or alteration

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos of the item

We will arrange a replacement or full refund at no additional cost.

How to Start a Return

To initiate a return, contact us at:

support@dad-gang.com

Include:

Order number
Full name
Reason for return

Our support team will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you'd like a different size, color, or product, you may request an exchange within 30 days of delivery, subject to inventory availability.

Order Cancellations

Orders may be canceled for a full refund before they have been processed or shipped. Once an order has shipped, it must follow the standard return process outlined above.